IT Service Management Apps
Extend critical IT operations to field techs with offline-capable mobile apps for smartphones, tablets, and laser barcode scanners. Our advanced mobile IT service management apps allow technicians to work smarter and more efficiently while ensuring that back-end ITSM applications are accurate and up-to-date. Extend critical operations like incident management, change management, problem management, etc., to the mobile workforce, even in areas with no network connectivity.
Remove the complexity and simplify IT and business operations with task-specific, cross-platform mobile apps. Increase productivity, improve CMDB accuracy, drive service level agreements, and reduce IT spend.
Benefits
MAKE BETTER BUSINESS DECISIONS
Receive accurate, real-time data that you can rely on.
IMPROVE REGULATORY COMPLIANCE
Achieve ITIL, Sarbanes-Oxley, or other government, healthcare or financial compliance.
Exceed SERVICE LEVEL AGREEMENTS
Exceed service level agreements and pass audits with flying colors.
EXTEND IT ASSET LIFECYCLES
Keep assets performing with routine preventative maintenance.
Information at the Point of Action
Streamline field processes and ensure accurate, reliable data capture.
Reduce costs
Slash travel costs and eliminate duplicate efforts.
Streamline IT Service Management Processes
By deploying IT service management apps to your field techs, your organization can streamline IT processes and help customers stay up and running. Incorporate barcode and RFID scanning into ITSM mobile workflows for quicker, more accurate data capture. Mobile Reach apps make field techs’ jobs easier while improving data accuracy and up-time.
RAPID SPEED-TO-VALUE
The award-winning Mobile Reach AppStudio enables your organization to rapidly build, configure, deploy and update any number of mobile apps, without the need for development time. AppStudio allows you to minimize the time between identifying the need for a new or updated app and having them live in the hands of your IT field techs. Using an intuitive drag-and-drop interface, AppStudio allows your team to be self-sufficient in mobilizing technicians, enabling greater efficiency and process compliance.
Advanced Features
FULLY OPERATIONAL OFFLINE
Technicians can continue to work in remote or secure areas where connectivity is spotty or unavailable.
ADVANCED SCANNING TECHNOLOGY
Use barcode scanning, RFID, and NFC for quick and accurate data capture.
NOTIFICATIONS & ALERTS
Techs receive instant information and feedback via push notifications and sound alerts.
TASK-BASED APPS
Technicians can log notes, track time, manage parts, access a knowledge base, or request help via apps that mold to your processes.
CROSS-PLATFORM SUPPORT
Support all major mobile operating systems including iOS, Android and Windows Mobile.
DIRECT INTEGRATION
Integrate directly with your back-end service management, CRM or ERP system.
Keep Your Back-End ITSM Application Accurate and Up to Date
Extend the reach of your IT service management application, CRM, ERP and other enterprise applications into the field and ensure the data your organization needs is accessible, accurate and actionable. Our process-driven IT asset management apps integrate with ServiceNow, BMC Helix ITSM, Oracle, SAP, and other back-end enterprise applications. Click to learn more about our integrations with ServiceNow, BMC Helix ITSM, and other ERP, CRM, and service platforms.
